Bajaj FinServ Hiring for Manager – Debt Management Services – Customer Services Job at Jamshedpur

Job Reference

* JR00083574

Job Summary

* Manager – Debt Management Services – Customer Services

Job Purpose

“This position is open with Bajaj Finance ltd.”

Job Duties & Key Responsibilities

* Duties and Responsibilities – Duties and Responsibilities: • Responsible for team management of DMS/Service call center. • Responsible for Quality check daily on daily basis Ensure timely resolution of FTR/NFTR queries and Parent closure with Email communication. • Ensure process to be executed as per SOP • Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team • Responsible for timely response to customer queries / complaints and resolution as per defined SLA • Will be required interact with customers as Service executive • Will be front face for Collection Complaints Management across channels • Responsible for co-ordination with COE & DMS team for ongoing Process changes • Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories • Accountable to interact with Service Collections • Accountable to resolve customers queries and pacify them with service pitch