Bajaj FinServ Hiring for Cluster Manager – PLCS – Growth/Senior Cluster Manager – PLCS – Growth Job at Muzaffarpur

Job Reference

* JR00095992

Job Summary

* Cluster Manager – PLCS – Growth/Senior Cluster Manager – PLCS – Growth

Job Purpose

“This position is open with Bajaj Finance ltd.”

Job Duties & Key Responsibilities

* Duties and Responsibilities – Product Management: 1) Responsible for sales activities through call-center. 2) Campaign management for call-centre. 3) Data Management & Vendor management . 4) Managing growth and profitability of Business– 5) COA management 6) Conceptualize and develop promotional campaigns for all the channels 7) Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity 9) Initiate and lead various process enhancement and system development projects for both the channels 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost 11) Monitoring performance and suggest corrective action for: • Key business metrics • Product and portfolio performance • Employee – callcentre teams productivity • Compliance, policies, guidelines & processes 12) Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: 13) Understanding of CRM & lending system – Salesforce.com & Finnone 14) Understanding of campaign management in Dialer 15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements 16) Tracking all important matrix of business on regular basis 17) Initiate request and coordinate with IT team for any new requirement related to system enhancement 18) Need to have excellent excel and PowerPoint skills