
Bajaj Allianz General Insurance
Process Specialist
- Analyzing and Documenting current Business Processes along with suggesting Business Process improvements
- Identifying opportunities for Automating manual processes through RPA/API service
- Evaluate / design /execute and monitor business processes
- Performing GAP analysis, Impact analysis and RCA
- Document existing processes, manage and analyze data, and recommend enhanced business processes
- Identify & benchmark best practices across OEM’s & competition & influence OEM’s to adopt to best practices.
- Define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
- Monitoring, measuring and providing feedback on process performance
- Researching and documenting an analysis of alternatives
- Lead and support development of key aspects of the continuous improvement process cycle – Program approach, methods and tools.
- Oversee and deploy continual improvement within various practice areas and business units to enable attainment of specified business objectives.
- Improve efficiency, effectiveness and tangible financial benefit in operationally complex business environment.
Stakeholder Management & Communication
- Collaborate with different Verticals, Operations & IT teams and drive synergy for process improvement.
- Engage with Business Vendors as and when required, for effective deployment, defect testing and ensure timely roll out of mistake-proof processes.
- Collaborate with business heads to understand process / system gaps & propose solutions
- Leading process redesign workshops
- Facilitating process workshops that involve eliciting process requirements and liaising with users
- Educating business users responsible for managing and operating business processes, ensuring the proposed solutions are adapted.
- Partner with technology experts (internal and external as needed) to align processes and systems
Business Intelligence
- Identify and define data assets that relate to Retail functions.
- Includes reporting, online analytical processing, analytics, dashboard development, process mining, complex event processing, business performance management and benchmarking.
- Analyzing data to identify areas where Retail Function can improve. Gathering and analyzing data to provide solutions to potential business obstacles.
- Developing policies and procedures for the collection and analysis of data.
Make concept notes in presentable format for respective stakeholders for business opportunities, cross sell journey.