Bajaj Allianz General Insurance
- Team Management
- Participate in recruitment process to identify the right talent within the function.
- Guide and direct the team in efficiently achieving their targets.
- Establish individual performance expectations and regularly review individual performance of the team.
- Identify and create development opportunities for team members to enhance functional knowledge.
- Non Motor Claims and Network Management
- Implement Claims SOP within the team and service network and ensure adherence of the same.
- Claims forecasting and workload distribution within the team and service providers based on claims volume, seasonality and ASP skill sets
- Claim processing an monitoring day to day claims activities and ensure claim settlement as per agreed TAT
- Guide and direct the team member in handling critical claims.
- Implement reports/MIS for daily/weekly/monthly claims monitoring.
- Participate/lead clients review meetings as and when required.
- ACS Control and Loss Minimization
- Monitor the ACS and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs to control repair cost and reduce repeat repairs.
- Plug the process gaps if identified by conducting frequent claims audits/ASP audits and minimize the leakages.
- Implement Salvage Management SOP and drive salvage collection processes on monthly basis.
- Guide and direct the team member by handling critical claims.
- Implement Service Provider Performance Matrix, monthly review and implement corrective actions as and when required.
- Customer grievance management
- Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization.
- Resolve critical complaints by handholding the team member and interacting with stakeholders like customer/ASP/CFU team etc.
- Training and Skill Development
- Conduct periodic training sessions for claims team, CFU team and ASPs
- Study best practices adopted by competitors/TPAs and discuss the same with superiors
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