Bajaj Allianz General Insurance
- T Projects for Agri Vertical – Planning
- Assist in discussions to explore business requirements and issues to be resolved through IT solutions and applications; Assist in generating ideas for designing and structuring solutions through core systems and / or peripheral applications (e.g. for field monitoring, rural POS, etc.) to transition from traditional to digital
- Implement IT development plans covering core system (OPUS), peripheral systems and MIS requirements;
- IT Projects for Agri Vertical – Development and review
- understand current processes, establish SOPS and prepare project wise plans and timelines
- Undertake root cause analysis and remove roadblocks in project execution, resolve core system related issues, escalations from respective functional teams
- Work closely with the vendor for preparation of project plan, review and sign off the plan; Periodically review progress against project plans and incorporate course correction as needed; Identify project risks and mitigants
- Assist vendors and internal IT team to monitor vendor deliverables, SLAs, timelines, etc. and provide feedback to ensure deliverables are in line with expectations and set priorities
- Prepare MIS for business, enrollments, claims, government submissions, etc.
- Farmitra – Lead generation & Cost saving
- Fulfil objectives related to lead generation, cost savings and monetization through applications and digital assets such as Farmitra
- Lead execution of desired downloads for the Farmitra application by year end; Prepare plans for customer engagement and other digital marketing initiatives to drive downloads and lead generation
- Work with digital marketing vendors for execution
- New Projects
- Implement new projects to meet current and future needs of the Agri business such as block chain, satellite monitoring, etc.
- Engage with various vendors to share briefs on internal requirements and also understand new / upcoming technologies that can support business requirements; Evaluate feasibility and put up proposals internally
- Customer Communication
- Respond to queries from various sources such as government, political parties, farmers, social media (linkedin twitter, etc.), CRM team escalations, etc. related to agri insurance
- Submit communication requirements for review and update SOP; Ensure execution of SOP and resolve escalations; Provide response to escalations / complex query / delays
- Look for ideas to improvising processes and enhancing TAT for customer communications, process improvement, set up review mechanisms, training of call center team, etc.
- Legal claims
- provide all appropriate data and information in a timely manner for all Agri business litigation cases to corporate legal; Respond to queries from time to time
- Assist in presenting a stand on cases, appeal, etc. from business perspective with corporate legal to take the case forward; Act as custodian of legal cases for Agri business