Baba Computers Hiring for Telecaller Job at Rānchī

CALL OFFICER
Job Description: We are looking for a Call Centre Representative to handle calls from customers and
provide support to them in any way possible. You will be required to work in a time-bound environment
and ensure that customer service is provided to its best quality. You are responsible for meeting
personal and our customer satisfaction.
Educational Qualifications:

• Any Masters or Graduation/ Graduation in counselling or psychotherapy or geriatrics or social

work.
Skills & Requirements

• Excellent communication skills.
• Counselling.
• Telephone etiquette.
• Empathy.
• Listening skills.
• Patience and politeness with elderly persons.
• Decision making.
• Relationship building.
• Fluency in English, Language of the state and Hindi.
• Experience in working at any of the response systems/ health emergency. Connect Centre/other

call centre.

• 3 years, preferably counselling experience or working with the elderly.
• Freshers are also welcome if found bright for not more than 50% of positions.

Work Responsibilities

• Person will be responsible for attending the calls made to the helpline number.
• Person will be responsible to quickly assess the genuine/serviceable calls.
• Person will be responsible for responding to the calls made by the elderly to the helpline

number. * Person will be required to ask the right questions to validate the calls.

• Understand the requirements of the elderly persons and respond appropriately.
• Persons will be required to coordinate with concerned official or person to support the elderly

who ever calls to helpline.

• Person will be required to ask the right questions to validate the calls.
• Understand the requirements of the elderly persons and respond appropriately.
• Person will be required, wherever necessary, to coordinate with the field teams Where

actions are required to be taken on the ground and follow up for closure of action.

• Person will be required to create appropriate documentation, protocols, processes etc. for

effectively handling the requests.

• Person will be required to generate necessary reports and case studies regarding the calls.

Gender – Both
Experience- 2 to 5 years

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

• Day shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

• Ratu Road, Ranchi – 834001, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 3 years (Required)
• tele sales: 3 years (Required)
• total work: 3 years (Required)

Language:

• Hindi (Required)
• English (Required)

Speak with the employer
+91 9153776082