Baba Computers Hiring for TEAM LEADER (CONNECT CENTRE) Job at Rānchī

Qualifications: – Any PG/ MBA or BE or B.Tech or equivalent course and related course on handling customer relationship. More education or diploma to handle helpline in a related field may be preferred.

Skills Required: – Fluency in English, Hindi and local language with excellent verbal and writing skills. Proficient in MS Office and call centre equipment/software programs. Strong coaching and leadership skills, ability to motivate employees. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Strong communications and presentation skills. Experience of quality reporting and documentation Experience with training highly desirable. Ability to travel frequently within the state. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

Roles & Responsibilities: – The person will be responsible for managing the operations of the Connect Centre. Hiring, training, coaching, and leading Connect Centre representatives as they provide support for customers. Conducting combined and individual team meetings, review the work done by the teams. Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. Preparing reports and analyzing Connect Centre data to improve processes, ensure resources and properly allocated, and maximize efficiency and caller satisfaction

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9153776082