Ayuda Solutions Hiring for Quality Analyst Job at Rānchī

Job Responsibilities:

• Monitoring calls (Inbound & Outbound)
• Assess agent performance
• Monitoring trends
• Technologies responsibilities
• Meet personal performance & team Quality KPIs
• Develop team towards next level

Eligibility Criteria:

• Minimum Graduate in any degree
• Should have 2 years of experience as Quality Analyst in BPO
• In-depth knowledge of quality performance metrics
• Good PC Skills ,especially MS Excel
• Excellent communication and leadership skills
• Organization & Management Skills
• Decision – Making Skills
• Qualities of a good leader include integrity, accountability, empathy, humility, resilience, vision, influence, and positivity