Amiure International Pvt Ltd(Rail Recipe) Authorised Partner of IRCTC Hiring for Customer Care Executive Job at Patna

Urgent requirement for Customer Care Executive.

Qualification – Any graduate

Gender- Open

Shift – 1:30 PM to 10:30 PM (Evening Shift)

• ∙To accept food orders and call back for order confirmation.
• ∙To process orders in a mannered way.
• ∙To co-ordinate with the vendors & marketing team.
• ∙Responsible for complete Customer Support.
• ∙To take, feed and follow-up delivery information per order.
• ∙To take proper feedback about the food and services.
• ∙Responsible for bulk order analysis.
• ∙To manage complaints of individual customers.
• ∙To contribute operations information and recommendations for strategic plans and reviews,
• prepare and complete action plans, implement production, productivity, quality and
• customer service standards, resolve problems, complete audits and identify trends.
• ∙To accomplish operations and organization mission by completing related results as and
• when required.
• ∙Maintain relationships with key operations vendors.
• ∙To communicate customer issues with the operations team and devise ways of improving the
• customer experience including resolving problems and complaints.
• ∙To work closely with Floor-in –charge and management team to set and/or implement
• policies ,procedures and systems and to follow through with implementation.
• ∙Excellent communication skills . Must be fluent in both English and Hindi (spoken)
• ∙BPO experience will be preferred

Requirements

• ∙Should have good oral and written communication.
• ∙An effective communicator, probably fluid with what he/she is speaking.​
• Should be computer literate.
• ∙Should be flexible enough to adapt to any environment or changes happening in the sector.
• ∙Should be patient enough and quite motivated towards learning new things and execute it
• effectively on day to day basis.

Interested candidate please share updated CV or whatsapp on 8051500067.

Regards,

Job Types: Full-time, Regular / Permanent

Salary: ₹8,000.00 – ₹10,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Evening shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Near Dakbunglow Crossing, Patna – 800001, Bihar: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 8051500067
Application Deadline: 05/11/2022
Expected Start Date: 07/11/2022