L1 – Support (Networking) – RANCHI

Job Summary

Aarushi Infotech is seeking an experienced L1 Network Support Engineer to provide 24×7 network support to our clients. The role requires troubleshooting, configuration, and maintenance of network infrastructure. Additionally, you will work rotational night shifts and weekends. This role requires at least one year of experience and either an ITI – Network Technician or Diploma in Computer Science and Engineering/Electronics and Communications qualification.

Key Responsibilities

• Provide basic network support, including router, firewall, and switch configurations
• Install, patch, and upgrade server hardware and software
• Understand cabling (data and power), inventory control, and preventive maintenance
• Provide remote connection using tools such as Team Viewer, AnyDesk, or other remote monitoring tools
• Perform data backup, SMPS replacement, and hard disk replacement

Required Skills and Experience

• Basic knowledge of network infrastructure and configuration
• Familiarity with router, firewall, and switch configurations
• Knowledge of server installation, patching, and upgrading
• Familiarity with cabling (data and power), inventory control, and preventive maintenance
• Ability to provide remote connection using tools such as TeamViewer and AnyDesk
• Demonstrable knowledge of data backup, SMPS replacement, and hard disk replacement
• Fluent in English (writing and speaking); bilingual English and Hindi is desirable

Working Hours and Compensation

The position requires a 9-hour shift with one 30-minute lunch break and two 15-minute breaks in morning and afternoon shifts. You will be compensated with INR 19,000 per month, or INR 2.28 Lakhs per annum, after deductions for statutory contributions (e.g., ESIC and EPFO).

Interview Process

The interview process for this role includes an initial screening, a technical round, and an HR interview.