![COVAL INFOSYSTEM PRIVATE LIMITED](https://jobsranchi.in/wp-content/plugins/wp-job-manager/assets/images/company.png)
COVAL INFOSYSTEM PRIVATE LIMITED
ResponsibilitiesCustomer Service Responsibilities list:
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Undergraduate or Graduate
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 – ₹140,000.00 per month
Schedule:
Supplemental Pay:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Required)
- Hindi (Preferred)