COVAL INFOSYSTEM PRIVATE LIMITED Looking for Customer Service Advisor at Ranchi, Jharkhand

ResponsibilitiesCustomer Service Responsibilities list:

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Undergraduate or Graduate

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹140,000.00 per month

Schedule:

Supplemental Pay:

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)