COVAL INFOSYSTEM PRIVATE LIMITED Hiring for Customer Service Advisor Job at Rānchī

Job Description: –
Handling customer queries

ResponsibilitiesCustomer Service Responsibilities list:

• Manage incoming phone calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Undergraduate or Graduate

Job Type: Full-time

Salary: ₹10,000.00 – ₹14,000.00 per month

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Kanke, Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Speak with the employer
+91 9836896663