Smart Source Hiring for Unit Head-Operations Manager-Top Entertainment MNC-Jaipur, Patna,Bathinda at Bihar Sharif, Bihar, India

• Ensuring consistent delivery of high quality customer service as per the company standards in all areas of operations.

2 Diagnosing improvement areas for Customer Satisfaction in cinema, creating effective action plan and executing the same improve the

customer satisfaction scores.

3 Driving 100% execution of operational standards as per the SOP’s to deliver ZERO mistakes through proper communication and follow up.

Identifying the bottle necks and seeks support to resolve the concerns.

4 Delivering the cleanliness Hygiene standards as per SOPs by providing monthly training sessions, giving and acting on feedback of

Housekeeping Security service providers and ensuring availability of all the required tools, materials and equipment with objective of

having cinema clean and hygienic at all times.

5 Conducting competition visits, adapting to the changing business needs, analysing the best operational practices that can be implemented

and proposing a plan for execution to the respective department(s).

6 Taking a detailed round of entire Cinema daily, executing Travel Path to check all the points as per the operating checklists and

processes. Addressing and resolving all points of concern in a timely manner to avoid any risk/safety issues during operations.

7 Monitoring purchasing practices across all the expense heads to ensure compliance with company’s policies and SOPs.

Interested candidates can share their updated resumes at [email protected]

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