Headsup Corporation Hiring for Chief Operating Officer (COO) | NBFC-MFI | Patna | CTC- LPA at Patna, Bihar, India

As the Chief Operating Officer (COO), you will be responsible for overseeing the day-to-day operations of our microfinance institution. With your extensive experience in the JLG, Team handling & should meet business targets.(Open new branch, resource allocation, target design, target allocation).

Key Responsibilities

Operational Leadership:

Develop and implement operational strategies to achieve organizational goals and objectives.

Oversee the execution of operational plans and initiatives, ensuring alignment with the company’s mission and values.

Drive continuous improvement in operational processes and systems to enhance efficiency and effectiveness.

Risk Management And Compliance

Ensure compliance with regulatory requirements and industry standards, mitigating operational risks.

Monitor and evaluate internal controls to safeguard assets and maintain operational integrity.

Collaborate with legal and compliance teams to address regulatory issues and implement best practices.

Financial Management

Work closely with the finance department to develop budgets, forecasts, and financial plans aligned with strategic objectives.

Monitor financial performance and key performance indicators (KPIs), identifying areas for improvement and cost optimization.

Implement financial controls and accountability measures to ensure prudent financial management.

People Leadership And Development

Provide leadership and direction to operational teams, fostering a culture of accountability, collaboration, and performance excellence.

Recruit, train, and develop talented professionals, building a high-performing and motivated team.

Promote a culture of learning and development, empowering employees to reach their full potential.

Stakeholder Engagement

Build and maintain strong relationships with internal and external stakeholders, including regulatory authorities, investors, and community partners.

Communicate effectively with stakeholders to convey operational performance, address concerns, and promote transparency.

Represent the organization in industry forums, conferences, and networking events to enhance visibility and reputation.

Qualifications

Bachelor’s degree in Business Administration, Finance, or related field; MBA or equivalent preferred.

15+ years of progressive experience in the microfinance industry, with at least 5 years in a senior leadership role.

Proven track record of driving operational excellence, financial performance, and regulatory compliance.

Strong understanding of microfinance principles, products, and services, with knowledge of local market dynamics and regulatory environment.

Exceptional leadership and people management skills, with the ability to inspire and motivate teams towards common goals.

Excellent analytical, problem-solving, and decision-making abilities, with a strategic mindset and attention to detail.

Effective communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.

Fluency in English and Hindi; proficiency in other regional languages is a plus.

Demonstrated commitment to social impact and financial inclusion.

Location:

This position is based in Patna, Bihar, India, with occasional travel to other locations as required.

Skills: regulatory requirements,continuous improvement,industry standards,internal controls,safeguard assets,financial performance,regulatory compliance,driving operational excellence,develop and implement operational strategies