Tata Motors Hiring for Senior Manager-Part Sales Service Network-CVBU (East)-Spares and Non-Vehicle Business-TMCV at Patna, Bihar, India

Purpose of the Role

The role is responsible for increasing the penetration of Tata Genuine Parts in authorised workshops by driving the availability of parts throughout the assigned territory. It involve working closely with distributer to ensure the availability and consumption of parts by executing sales and demand fulfilment strategy leading to increase sales and market share. It also involves ensuring parts availability of NPI models.

Job Responsibility

Sales Planning And Execution

Drive effective stock planning by monitoring stock levels, supply constraints and demand levels and also ensure that fast moving parts are replenished through auto ordering system

Ensure the availability of parts for newly launched vehicles

Drive adherence to sales process guidelines set by the organization

Drive primary part sales and ensure targets are achieved within respective territory and drive secondary sales through consumption demand

Ensure demand fulfilment by coordinate with workshop, distributers and internal team to ensure that product is available when required:

Drive sales targets in the respective territory by execute various demand generating activities like schemes, holding mechanic meets, Customer meets

Coordinate and ensure the proper movement and supply of parts with PHQ

Improve turnaround time TAT by ensuring the availably of parts availability and improve the following scores: DSI, CSI, TSI, NPS, CEI

Ensure the timely handling of channel partners and customer complaints including resolving payment issues, claims settlements and product availability

Actively explore growth opportunities to increase market share and expanded the network to meet business objectives

Develop a deep understanding of the market and competition in assigned area and use insights on competition pricing and distribution strategies to help improve organizations own strategies and tactics

Financial Management

Monitor and ensure channel partners financial health by helping secure availability of financial options, conducting stock analysis and receivable management

Monitor over dues of dealers and distributers in assigned area and take actions when required

Relationship Management

Work collaboratively with channel partners to understand their issues and be an integral part in providing solutions at various levels

Collaborate and maintain channel partner communication and share best practices

People Management

Maintain up to date product knowledge and actively provide training and educate to the retailers, mechanics, fleet operators and channel partners regarding product and the usage of genuine spare parts.

Instilling the importance of resolving customer complaints received by distributors and guiding them on best practices for handling tricky situations in a timely manner. Also training them on importance of stock keeping, timely ordering of parts, DPM, TPM, new products and new initiative

Stakeholder Profiles & Nature of Interactions

Internal

Warehouse

Servicing of Orders, providing e-permits.

Central Logistics team

Tracking shipments

Tech Cell

Tech Cell

External

Distributors

For order planning, Payments, review on regular basis

Dealers

For order planning, Payments, review on regular basis

TASS

For order planning, Payments, review on regular basis

Key account Customer

Create the awareness about TGP benefit and resolve the parts availability issue

Transporter

For claims and timely delivery of consignments

Desired Candidate Profile

Education B E (Mechanical / Automobile Engg) : Optional MBA from renowned B school

Relevant Experience: 3-4 years

Experience in Automobile Industry

Experience in B2B or Channel Sales or Auto Component Sales

Knowledge of English , Hindi & Regional Language is a Must

Technical Knowledge of Spare Parts

Knowledge SAP, CRM

Knowledge of Channel Management and Supply Management

Skills & Competencies

Analytical Skills

Technical Skills

Communication Skills

Interpersonal Skills

Relationship Building skills

Negotiation Skills

Selling Skills

Time Management Skills

Problem Solving Skills

Service Orientation

Business Acumen