Zigsaw Hiring for Quality Analyst – BPO in Jamshedpur at Jamshedpur, Jharkhand, India

• Evaluate required samples (BAU/hygiene/Adhoc. etc.) as defined in MSA/client or internal quality SOP/process requirement.
• Provide coaching/feedback for all evaluated samples within 48 hours (excluding

WO/Leaves & QE/CSO).

• Identify opportunity areas and work towards improving the process by giving real-time input to the business.
• Utilize quality assurance tools software and systems to track analyze and manage quality-related data evaluations and performance metrics efficiently.
• Ensure compliance with regulatory requirements industry standards and company policies in all quality assurance activities and evaluations.
• Appear for PKT designed by client team/internal teams & achieve the given threshold.
• Attend all applicable call calibrations for the month & achieve the variance threshold as designed for the process.
• Meet process quality scores targets for aligned span (internal/external & ndash as agreed in MSA/clients/RnR monthly targets)
• Provide inputs to increase CSAT/NPS as applicable for the process.
• Work on improvement of CSOs categorized under BQ for his/her aligned span.

About Company: Recruitment has been a complex problem in the 20th century. With our entry into the start-up era, both employees and organizations have become more dynamic in nature which has complicated it even more. We are not scared to say that all those who have tried this space earlier have failed, and yet we are confident of our efforts. We have a simple vision to facilitate an easy job search for job seekers and best-fit candidates for employers. We, at Zigsaw, are creating a revolution. We are creating an open community to facilitate jobs and job seekers in your city. At large, it would help in eradicating unemployment from your city and be a baby step to pushing your city towards prosperity. While our resources are free and open to use for all, most of our employees work on a voluntary basis.