Freshersworldcom Hiring for IT Trainer at Ranchi, Jharkhand, India

Job Title: Technical Support Engineer Trainer

Overview:

As a Technical Support Engineer Trainer, you will play a pivotal role in ensuring the proficiency and

development of technical support engineers within the organization. You will design and deliver

training programs, develop instructional materials, and provide ongoing coaching to enhance the

technical skills and knowledge of support engineers. This role requires a deep understanding of

technical concepts, excellent communication and presentation skills, and a passion for mentoring

and developing others.

Responsibilities:

1. Design and develop training programs and materials for technical support engineers, including

curriculum, training modules, presentations, and hands-on exercises.

2. Deliver training sessions to new hires and existing support engineers, both in-person and

virtually, to ensure a strong foundation in technical skills, troubleshooting methodologies, and

customer service best practices.

3. Conduct regular training needs assessments to identify areas for skill development and create

tailored training plans to address those needs.

4. Provide ongoing coaching and feedback to support engineers to enhance their technical

proficiency, problem-solving abilities, and customer interaction skills.

5. Collaborate with subject matter experts, product managers, and senior engineers to stay

updated on product changes, updates, and new features to incorporate into training materials.

6. Utilize a variety of instructional techniques and training methodologies to accommodate

different learning styles and preferences.

7. Evaluate the effectiveness of training programs through assessments, feedback surveys, and

performance metrics, and make necessary adjustments to improve outcomes.

8. Stay current on industry trends, best practices, and emerging technologies related to technical

support and incorporate relevant information into training programs.

9. Develop and maintain a knowledge base of technical resources, documentation, and

troubleshooting guides for use by support engineers.

10. Serve as a mentor and resource for support engineers, providing guidance and support as they

navigate complex technical issues and customer interactions.

Requirements:

1) Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field

and relevant experience of 2 – 3 years.

2) Proven experience in a technical support role, with a strong understanding of computer

hardware, software applications, and systems.

3) Previous experience in training, mentoring, or coaching technical support professionals

preferred.

4) Excellent communication, presentation, and interpersonal skills, with the ability to effectively

convey technical information to diverse audiences.

5) Strong organizational skills with the ability to manage multiple projects and priorities

simultaneously.

6) Proficiency in instructional design principles and adult learning theory.

7) Experience using learning management systems (LMS) and virtual training platforms.

8) Ability to work collaboratively with cross-functional teams and adapt to changing business

needs.

9) Passion for continuous learning and personal development, with a commitment to staying

updated on industry trends and best practices.

10) Certifications such as CompTIA CTT+ (Certified Technical Trainer) or equivalent are a plus.