G&R Management Consultancy
Job Description
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- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- They are responsible for taking or cancelling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
QUALIFICATION – 12TH , GRADUATE, MASTERS, DIPLOMA
FRESHERS ARE ELIGIBLE
Job Types: Full-time, Fresher
Salary: ₹10,000.00 – ₹15,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Kanke, Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Speak with the employer
+91 9153494055