Utkal Autocoach
Job Description
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Ensure all targets are achieved as per plan
- Ensure all customers are kept happy and have a pleasant in-dealership experience
- Improve SSI, RDI or any other customer satisfaction related scores
- Create a conductive atmosphere for working at the dealership
- Ensure all reports are generated on time
- Ensure all processes are adhered to
- Regularly meet customers and take informal feedback
- Mystery shops and understands competitor activity
- Must be able to analyze dealership SSI scores and take corrective actions
- Liase with financial institutions, insurance, RTO and allied businesses
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