Bajaj Allianz General Insurance Hiring for Team Leader PMO & IT Support Retail Sales at Kumardungi, Jharkhand, India

• System Development and Operational Efficiency:
• Collect requirements and feedback from the claims legal team and coordinate with the internal IT team to get these incorporated in the claims legal system module
• Liaison with IT to build robust claims management system to reduce time and cost and increase efficiency; identify processes and reports that can be automated in collaboration with the IT development team
• Review documentation with detailed workflow, logic, screen shots, write functional test cases and perform UAT testing
• respond to queries, conduct data security testing (collaborate with all required stakeholders r- risk team)
• Coordinate with internal IT team to provide technical support to team members on the field in terms of fixing day to day system bugs and other issues
• Resolve all technology related complaints by guiding the internal team on the change (in data entry) requirements.
• Coordinate with MIS team to incorporate changes in the data warehouse and prepare BO (business objective) templates
• Project Management
• Conceptualize new projects that can be undertaken under AOP/LRP to bring in operational efficiency/cost savings for the Claims Legal department
• Coordinate with the IT team and other internal stakeholders such as PMO, Sales, Operations, Finance to get the required approvals and execute the projects
• Implement and deliver the projects and provide post-production support in terms of providing training, resolving system issues on a daily basis
• Actively participate in other projects and presentations as per the requirement of the function
• Vendor Management
• Identify and evaluate suitable vendor partners for sharing content for the community portal
• Negotiate costs, partnership terms as well as scope of work, for best possible arrangement for the services provided
• Conduct regular and periodic review meetings with vendors to share feedback and improve the overall quality of content created.
• Explore new partners from time to time to bring in fresh perspectives
• Audit & Analytics:
• Prepare and present impact analysis reports for proposed new technology initiatives for Claims Legal to the function head.
• Study various judgments and recent law changes, enforcements, legal developments and IRDA circulars and take action as required to implement changes in our internal systems
• Prepare a root-cause analysis report for system issues that are highlighted
• Identify challenges that the internal claims legal team, external advocates face while accessing the system and preempt solutions
• Document, update and maintain the SOPs for any system changes as well as circulate it to all internal employees
• Monitor and ensure compliance with regulatory requirements as stated by IRDA
• Team Management
• Establish individual performance expectations and regularly review individual performance of each team member and motivate them to give their best
• Train and support team members in delivering their day-to day responsibilities and resolve their concerns/ challenges, if any

Internal Audit – [Additional Role based on certification]

• Conduct trainings within the department to create awareness about ISO
• Audit various process within BAGIC three times annually
• System Development and Operational Efficiency:
• Collect requirements and feedback from the claims legal team and coordinate with the internal IT team to get these incorporated in the claims legal system module
• Liaison with IT to build robust claims management system to reduce time and cost and increase efficiency; identify processes and reports that can be automated in collaboration with the IT development team
• Review documentation with detailed workflow, logic, screen shots, write functional test cases and perform UAT testing
• respond to queries, conduct data security testing (collaborate with all required stakeholders r- risk team)
• Coordinate with internal IT team to provide technical support to team members on the field in terms of fixing day to day system bugs and other issues
• Resolve all technology related complaints by guiding the internal team on the change (in data entry) requirements.
• Coordinate with MIS team to incorporate changes in the data warehouse and prepare BO (business objective) templates
• Project Management
• Conceptualize new projects that can be undertaken under AOP/LRP to bring in operational efficiency/cost savings for the Claims Legal department
• Coordinate with the IT team and other internal stakeholders such as PMO, Sales, Operations, Finance to get the required approvals and execute the projects
• Implement and deliver the projects and provide post-production support in terms of providing training, resolving system issues on a daily basis
• Actively participate in other projects and presentations as per the requirement of the function
• Vendor Management
• Identify and evaluate suitable vendor partners for sharing content for the community portal
• Negotiate costs, partnership terms as well as scope of work, for best possible arrangement for the services provided
• Conduct regular and periodic review meetings with vendors to share feedback and improve the overall quality of content created.
• Explore new partners from time to time to bring in fresh perspectives
• Audit & Analytics:
• Prepare and present impact analysis reports for proposed new technology initiatives for Claims Legal to the function head.
• Study various judgments and recent law changes, enforcements, legal developments and IRDA circulars and take action as required to implement changes in our internal systems
• Prepare a root-cause analysis report for system issues that are highlighted
• Identify challenges that the internal claims legal team, external advocates face while accessing the system and preempt solutions
• Document, update and maintain the SOPs for any system changes as well as circulate it to all internal employees
• Monitor and ensure compliance with regulatory requirements as stated by IRDA
• Team Management
• Establish individual performance expectations and regularly review individual performance of each team member and motivate them to give their best
• Train and support team members in delivering their day-to day responsibilities and resolve their concerns/ challenges, if any