Job Title: Zonal Operations Manager, Deputy Zonal Operations Manager

Exp Range: 12 to 16yrs

Location: Patna,Bihar

Reports to: National Operations Manager

Responsibilities:

Managing and coordinating Operational Activities of the Zone
Drive Zonal team to achieve assigned zonal targets
Review & expand assessment compatible Nodes Infrastructure in the Zone
Build strong relationship with partners
Review and ensure Policy Compliance
Manage cost
Presentation/Meetings with the Clients/Partners
Reviewing and reporting on daily/weekly/monthly Performance
Reviewing measures to achieve performance targets
Attending conferences, events, and meetings as per the schedule
Resolve operational and other technical issues in the Zone
Maintain communication with Delivery, Sales and Admin teams on regular basis
Lead the planning and delivery of effective, efficient, and sustainable operations across the Zone
Ensure that delivery is in line with budgets and key performance indicators
Monitor, coach, support, motivate and develop team members
Manage risk for all the services in the zone on an on-going basis, giving early insight into any issues. Ensure that all service delivery is within and compliant with relevant regulatory frameworks and contract requirements

Requirements:

Around 15 years of experience in Operations/Business/Service Delivery
Good hands-on experience of Microsoft office (XL, PPT and Word etc)
Strong communication skills (Ability to communicate in regional language will be added advantage)
Strong analytical skills
Able to travel 70% 80% of the time
Ability to work with cross functional teams
Attention to details
Self-motivated and ready to work extended hours
Enthusiastic and pleasant personality
Quick Learner

Skills Needed:

Tata Consultancy Services Hiring for Zonal Operations Manager at Patna, Bihar, India