BeamBox Solutions Pvt Ltd Hiring For Customer Service Executive (Non-Voice Process) at Jamshedpur ,  India

Job Summary

The Chat and Email Customer Support Representative plays a crucial role in providing exceptional customer service and resolving inquiries via chat and email channels. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to ensure customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via chat and email.
• Provide accurate information and solutions to customer problems.
• Document customer interactions and issues.
• Escalate complex issues when necessary.
• Maintain product knowledge and follow guidelines.
• Collaborate with the team to improve processes.

Skills: customer-centric approach,customer service,chat and email process,verbal and written english communication skills,communication skills,problem-solving abilities