
HDB Financial Services Limited
Job Description
Job Description: . Responsible for Bkt Collection and W-off recovery in sales finance portfolio. . Managing a Team of Collection Managers. . Ensuring adequate manpower for portfolio coverage meeting CAPE norms. . Ensuring Mobile App usage is 100% and quality feedback/trails are updated. . Specific focus on Non starters and visiting delinquent cases. . Co-ordination with the sales & credit underwriting team for portfolio quality management. . Initiating legal actions for critical cases. . Identifying probable risks by conducting audits of existing revenue streams and implementing corrective measures to mitigate the same. . No delay in deposition of money. . Understanding the customer’s requirements and ensuring quick service delivery. . Constantly building relationship with existing clients to generate repeat business. . Achieving targets set by ensuring 100% compliance. . Staffing and grooming, team building, motivation, satisfaction and minimal attrition. . Ensuring market penetration is accomplished every month.