Healthcare Global Enterprises Limited Hiring For Experience Manager at Ranchi

SKILLS REQUIRED Analyze and solve lower-complexity problems

ADDITIONAL SKILLS REQUIRED –

Act as a liaison between the clinical staff and the recipients of healthcare services. Oversee the general functioning of a healthcare facility and is responsible for providing all non-clinical services.

Meet patients on daily morning round and ensure all concerns are addressed on daily basis. Ensure communication with the healthcare recipients about any changes in the services or non- availability of services, in a timely manner. Planning, managing patient flow in coordination with the OP coordinator and associated OPD staff. Check all the required amenities present in the consultation room (Prescription pad, lab/radiology requisitions etc.). All the equipment is functioning properly.

Daily monitoring dropped and call backs done, new patient appointments through Call centre. Ensure that trained staff are available at the Information Desk and other touch points. Orientation to patients on the Room service, Inpatient protocols and assist them to get the services. Real time escalation of issues related to discharges (others). Monitor the daily planned Unplanned admission ratio beds booked.

Ensure the patient and family are kept up to date on estimated time on discharge process completion counselling. Raise incidents reports and sent to Quality dept. on repeated incidence /Negligence/Non-adherence. Coordinate with HK and maintenance team for delay in room readiness immediate post physical checkout. (Follow escalation matrix) Ensure a feedback process is set and is collected from the patients, relatives and treating Doctor and analyzed for improvement of services. Meet patients (OPIP) and clinicians to understand the issues on day-to-day basis and proactively sort out the same.

Ensure availability of required number of staff in OPD IPD areas.

GENERAL COMPETENCIES

Advance MS Excel To follow the hospital rules and policies To be proactive and take ownership for their process Communication Skill