ICARE INFOSYSTEMS PRIVATE LIMITED Hiring for Operations Engineer at Patna, Bihar, India

Job Description: 

We are looking for a dedicated and skilled Customer Service Representative to join our team. The Customer Service Representative will play a critical role in ensuring the efficient and smooth delivery of our services to clients. The ideal candidate will have excellent communication in Hindi and multitasking skills, a customer-focused attitude, and a passion for delivering exceptional service. If you are detail-oriented, enjoy working in a fast-paced environment, and have a knack for problem-solving, we want to hear from you. 

Key Responsibilities: 

Client Liaison: 

• Serve as the primary point of contact for clients, understanding their service needs and addressing inquiries promptly and professionally. 
• Maintain strong client relationships by ensuring client satisfaction. 

Service Coordination: 

• Efficiently allocate service resources, to deliver timely service to client. 
• Create and maintain service schedules, optimizing routes and work assignments to maximize efficiency. 
• Monitor service progress and make real-time adjustments to address unforeseen issues. 

Documentation and Reporting: 

• Maintain accurate records of service activities, including client interactions, work orders, and service reports. 
• Ensure compliance with documentation and reporting standards. 

Problem Resolution: 

• Identify and resolve service delays, and other operational issues. 
• Collaborate with the service team to address technical challenges and ensure service quality. 
• Escalate complex issues to appropriate personnel for resolution. 

Quality Assurance: 

• Implement quality control measures to ensure that services are delivered according to established standards. 
• Conduct post-service follow-ups with clients to gather feedback and address any concerns. 

Qualifications: 

• MCA/BCA/BBA or Bachelor’s degree in any field with computer/ accounting experience. 
• Proven experience in a service coordination, customer facing or customer service role. 
• Strong organizational and multitasking skills. 
• Excellent communication (Hindi) and interpersonal abilities. 
• Proficiency in using MS office productivity tools. 
• Problem-solving and critical-thinking skills. 
• Ability to work effectively in a fast-paced, team-oriented environment. 
• Attention to detail and a commitment to delivering high-quality service. 

If you are a service-oriented individual with exceptional organizational and communication skills, we encourage you to apply for the position of Service Coordinator. Join our team and contribute to the efficient delivery of our services, ensuring client satisfaction and operational excellence.