Jay Prabha Medanta Superspecialty Hospital Looking for Deputy Manager Operation Control Centre at Patna

Roles and Responsibilities

• Contribute in formulating the Operations strategy for the Department
• Active involvement in developing the information system for call center
• Monitoring team members response to calls (internal and external; including appointment calls)
• Handling escalations of unresolved issues (or any other)
• Provide scores to team members and guide them towards improvements with appropriate feedback
• Call quality measurement e.g. Call Audits, Test Calls, Side by side monitoring
• Work on ensuring constant up-gradation of skills sets of team members
• To ensure awareness of team to handle emergency situations
• Ensure that all employees adhere to the company policies and regulations.
• Provide training and orientation for the recruits to provide high-quality customer service
• Monitors team performance and provide tools if necessary.
• Maintains and improves call center operations by monitoring system performance and identifying and resolving problems
• Analyzing daily trends and forecasting manpower requirement

Desired Candidate Profile

Should have an experience of 6-10 years in health care sector

BHM/MHA/MBA

Intrested candidates can share their cv at [email protected]