Hiring Solutions Hiring for Customer Relationship Manager at Patna, Bihar, India

The specific job description for a customer relationship manager can vary depending on the company, industry, and organization size. However, most managers in this role will be responsible forbuilding strong customer relationships and effectively managing customer interactions. Some of the primary duties they have are outlined below.

Manage customer interactions and communications.

This involves being the primary point of contact for customers, handling inquiries, complaints, and feedback, and ensuring that all customer interactions are professional and customer-focused. This includes direct interactions with customers, such as through phone and email, and indirect interactions, such as through social media or online forums.

Analyze customer data.

This involves gathering and analyzing customer data and information, such as customer demographics, purchase history, and feedback, to identify patterns, trends, and areas for improvement. The manager can use this information to develop targeted marketing campaigns and initiatives to increase customer engagement and satisfaction.

A vital aspect of the role of a customer relationship manager is building and maintaining strong, positive relationships with customers. This includes understanding each customers unique needs and preferences and tailoring interactions and communications accordingly. From there, the manager should know how to identify opportunities to upsell or cross-sell products and services to customers, which can help drive revenue growth for the company.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements And Skills

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

This job is provided by Shine.com