![Medhavi Foundation](https://jobsranchi.in/wp-content/plugins/wp-job-manager/assets/images/company.png)
Medhavi Foundation
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Duties & Responsibilities:
- – Handling counselling via multiple channels including telephone calls, chats, emails and social.
- – In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by our university programs.
- – Provide comprehensive counselling to the prospect
- – Working with telephony and CRM systems
- – Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
- – Any other work / responsibility as assigned by the HOD from time to time
Experience
- – 2 to 4 years of relevant work experience.
- – Previous experience working as a counsellor in an education institute preferred
- Skills & Abilities
- – Good English language ability
- – Good English Communication Skills
- – Ability to speak clearly and articulately
- – Ability to manage complaint calls with a calm disposition
- – Patience
- – Some amount of knowledge of call center systems such as telephony systems, CRM Databases and Computer
- – Willingness to learn and understand all the products and services offered by the university
- – Ability to multi-task
Job Types: Full-time, Permanent
Salary: ₹12,000.00 – ₹15,000.00 per month
Job Type: Full-time
Salary: ₹12,000.00 – ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Hazaribag, Hazaribag – 825301, Jharkhand: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Education & Admission Counsellors: 1 year (Preferred)
- total work: 1 year (Preferred)
Speak with the employer
+91 9905952253