Reliance Jio Infocomm Limited Looking for JC Home Delivery Lead A at Bokāro

– Job Responsibilities :

1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4. Monitor refresher training on JHD process and product knowledge to
agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform – Agents,
Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
9. Propose improvements to ensure augmented customer experience
10. Monitor and gather competition/industry plan, initiatives, policies
and best practices
– Skills & Competencies :

1. Knowledge of managing , supervising direct sales teams of min 8-10
people
2. Knowledge of product and market
3. Knowledge of Direct Sales Practices
4. Team Recruitment Skills
5. Target orientation
6. Customer focus

Experience: 4.00-8.00 Years