Re TELESERVICE
Job Description
Handle customer’s inbound and outbound calls. Solving queries, telling them about products/offers/services
– Follow communication “scripts” when handling different topics
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
– Seize opportunities to upsell products when they arise
– Build sustainable relationships and engage customers by taking the extra mile
– Keep records of all conversations in our database in a comprehensible way
– Frequently attend educational seminars to improve knowledge and performance level
– Meet personal/team qualitative and quantitative targets
– Follow communication “scripts” when handling different topics
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
– Seize opportunities to upsell products when they arise
– Build sustainable relationships and engage customers by taking the extra mile
– Keep records of all conversations in our database in a comprehensible way
– Frequently attend educational seminars to improve knowledge and performance level
– Meet personal/team qualitative and quantitative targets
Minimum Requirement:
– Good Communication Skills
– Good Problem-solving skills over the call
– High energy level
Monday to Friday working time 10:00 to 4:00 .
This is fixed salary job 15k to 18k according to experience.
(Ref:www.freshersworld.com,freshersworld)
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