For a client of TeamLease Services Ltd Looking for Field Service Engineer at Ranchi

 Should possess good knowledge in IT hardware, printers, and networking

 Should be ready for inter/intra State travel on short notice to attend the

calls

 Should plan and attend Installation, breakdown & Preventive

maintenance calls within TAT and give the real-time updates to MCT

backend team.

 Should do the root cause analysis for all service calls and update the

details to HD team and record the same.

 Maintain good rapport with clients and vendors.

 Coordinate with HD team, FM resource, Bank and other vendors to get

the task completed on time

 Submit the report (eg. installation, PM, Service ) soft copies and

hardcopies to MCT backend team on time with proper tracking ID of the

consignment.

 Mange vendor engineers in his territory and support them to resolve the

issues within TAT

 Submit the travel claims within time with all the supporting documents

attested.

 Responsible for consumable selling & payment collection

Key Performance

Indicator (KPI)

 Adherence to TAT

 Technical Support coordination for all the Existing and upcoming project

 Coordination and managing vendor engineers and clients

 Process follow up

 Attending calls and reports submission

 Consumable selling