Medhavi Foundation Looking for Academic Counsellor at Dhanbad, Jharkhand

Duties & Responsibilities:

– Handling counselling via multiple channels including telephone calls, chats, emails and social.
– In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by our university programs.
– Provide comprehensive counselling to the prospect.
– Working with telephony and CRM systems.
– Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets.
– Any other work / responsibility as assigned by the HOD from time to time.

Experience: –
– 2 to 5 years of relevant work experience.
– Previous experience working as a counsellor in an education institute preferred.

Skills & Abilities: –
– Good English language ability.
– Good English Communication Skills.
– Ability to speak clearly and articulately.
– Ability to manage complaint calls with a calm disposition
– Patience.
– Some amount of knowledge of call center systems such as telephony systems, CRM Databases and Computer.
– Willingness to learn and understand all the products and services offered by the university.
– Ability to multi-task.

Job Location- Dhanbad

Company website- www.msu.edu.in

About Medhavi Skills University: Medhavi Skills University (MSU) is a government notified and UGC, DGT & NSDC recognised Skills University of North East India, which has been established with the passage of the Medhavi Skills University Act 2021 by the Sikkim State Government. MSU is promoted by a group of IIT / IIM Alumni with a vision to bring convergence of the skilling ecosystem with the higher education tracks by promoting in-demand Skill Integrated Higher Education linked to Employability and career progression. MSU is the first of its kind pioneering university model where corporates/ industries are the stakeholders and influencers in curriculum design, programme delivery and for providing practical skills training via on-the-job training opportunities.

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

• Morning shift

Ability to commute/relocate:

• Dhanbad, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Required)
• Counselling: 2 years (Required)

Speak with the employer
+91 9905952258