Academic Counsellor at Dhanbad, Jharkhand

Executive- Student’s Counseling & Enrollment

About Us –

To deliver to the demand for industrial mobility, the future workforce in the higher education ecosystem needs to be groomed differently. Medhavi Skills University (Sikkim) is committed to catering to the need of the hour to prepare the youth to tackle the agility and volatility of the future workspace. To this mission, co-working with leading Industry Partners within and outside of India to design and implement demand-driven programmes embedding On Job Training / Learning in the Industry is our priority. We envision each Medhavian to be the leading face of tomorrow’s workspace.

Medhavi Skills University (Sikkim) has been established with the passage of the Medhavi Skills University, Sikkim Act 2021 in the Sikkim State Legislative Assembly on 29th June 2021. MSU aspires to establish a pioneering university model where corporates/ industries shall be the stakeholders and influencers in course curriculum design, program delivery, practical skills training, as well as, for providing on-the-job apprenticeship, with the following mission and vision.

Duties & Responsibilities:

– Handling counselling via multiple channels including telephone calls, chats, emails and social.

– In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by our university programs.

– Provide comprehensive counselling to the prospects.

– Working with telephony and CRM systems

– Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets

– Perform any other work / responsibility as assigned by the HOD from time-to-time basis.

– Be resposible for the adminstrative tasks as and when required.

Experience:

– 2 to 4 years of relevant work experience.

– Previous experience working as a counsellor in an education institute preferred

Skills & Abilities:

– Good English language ability

– Good English Communication Skills

– Proficiency in South-Indian languages is preffered

– Ability to speak clearly and articulately

– Patience and ability to manage complaint calls with a calm disposition

– Some amount of knowledge of call centre systems such as telephony systems, CRM Databases and Computer

– Willingness to learn and understand all the products and services offered by the university

– Ability to multitasking

Other Details:

Location: Bangalore

Job Type: Full-time

Job Type: Full-time

Salary: From ₹15,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 5 years (Preferred)
• Academic counseling: 3 years (Preferred)

Language:

• English (Preferred)