Ratnakar Bank Hiring for Service Delivery Ambassador Job at Patna

JD : Personal Banker – Operations

Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance

1. Error free processing of all transactions as per guidelines in circulars / operations manual

2. Daily reconciliation of deliverables, inventories in custody

3. Resolution of all requests received during the day

1. Customer identification through signature verification and recommended ID proofs before executing a customer’s transaction

2. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual

3. Refer, all deviations or suspicious transactions to BM / BOM

4. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers

5. Send all requests received from customers for processing

6. Proper filing of all vouchers and other requests to relevant files

1. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking)

2. Achieve FD Value Target

3. Generate leads for cross sell products like asset products, fee products, demat, etc.

4. Maintain & Grow the relationship of Mapped customers

1. Generate leads by sharing information on and pitching CASA, TD, asset and fee products.

2. Contribute to FD targets by cross selling to customers

3 Maintain & Grow the relationship of Mapped customers

1. Completion of Training Programme

2. Certifications, as applicable – AMFI, IRDA and NCFM certifications

1. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations

1. Adherence to Audit & Compliance work area

2. Availability of all relevant brochures and forms for customers at desk