Talent Leads HR Solutions Hiring for Field Service Delivery Manager at Bihar Job at Patna

• Patna

Job Description:

Enabling all FS delivery points and teams to make it easy and simple for our customers to deal with us by:
? Timely and Quality Installation
? Speedy and Quality Resolution of Viewing related problems faced by customers
? Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to
various delivery teams.
? Ensure that there are no fraudulent accounts created / installed in the state.
Job description
Installation and Field Repair
? Selection, appointment and continuous management of ISPs
? KPI / SLA management (of various delivery units / partners)
? ISP and other vendors’ contract administration and management
? Quality of people, tools and training

Policy & Process Compliance
? Ensure that the organisation’s processes and policies are adhered to.
? Provide regular input to keeping our processes in alignment with our service philosophy – Easy &
Simple.
? Provide input to planning, training and quality as applicable
Customer Satisfaction
? Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
? Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct
processes or any other tactical measures

People Management and Development
? Select, Develop and Retain quality manpower at all levels in the region (including direct and indirect
manpower and vendors)
? Provide timely and necessary input to people on performance
? Ensure that the service philosophy is understood and communicated to all levels and individuals
? Maintain transparency in dealing with people and performance management
? Guardian and Champion of organisational culture in the state

Productivity and Cost Effectiveness
? Improve productivity continuously (without compromising quality) and therefore, keep costs at
optimum levels.

Desired Profile / Criteria / Skills :

Key Skills :

• Service
• Field Service