HDFC Bank Looking for RM-EEG at Dhanbad, Jharkhand

Job Description :

A. Branch Management:

Plan the branch visits detailing the coverage every week
Meeting the branches during the morning meeting – every branch once a month
Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
Planning the catchment area activity/scoping for lead generation/joint call
Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
Creating excitement in branches/spot sanctions/contests/recognition program
Check CRM daily and review the leads/update follow up leads/with dates
Document branch meeting through Cogent/mails

B. Lead generation/logins:

Planning the above so that it translates into 2 calls per day/2 appointments per day
Send the communication to the customer on documents required
Follow up the on the calls made for documents/arrange for pickup of documents
Check for completeness of documents
Go through the Financials/bank statements for churn/bounces/interest servicing
Collection of property documents for legal/valuation – check for completeness chain docs etc.
KYCs
List down the points to be clarified from the customer
Fill in the FAQs post discussion with the customer
SPE updation
Submission of file to ops for scanning
Submission of docs for legal/valuation
Co-ordination with customer/valuer
Buyer/supplier ref check > Ref leads

C. Cross Selling:

To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
Monitor and track Leads.

D. Renewals:

List down the renewals every month for the next two months
Work on the renewals in advance
Mail to the respective customers on docs required for renewal
Follow up weekly twice for docs
Arrange for collection of documents
Check the documents for completeness
Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos
Speak to the customer for addressing issues/aberrations
SPE
Hand over to ops for scanning
follow post login formalities
For renewals overdue and having genuine delay put up for extensions

E. CAM conditions review/OBA review:

Churn review for OBA once a month
Conditions review once a month
If OBA waiver required/check for justification/check for churn/put up to the authority
If not inform the customer on closure of OBA/levy of 2% penalty
Same for CAM conditions

F. Call Memos:

List down the call memos due for the quarter
Review of ASR/ACR/cam conditions/deferrals for the customers
Meet the customer and understand the business/issues if any
Upload the call memos in shock and awe for endorsement/noting

G. Portfolio Management and Housekeeping (HK):

Reduce HK.
Closure of critical and high aging items

H. Stock insurance/property insurance:

Communicate the premium to the customer after listing down the pendency
Collect docs if required
Submission to OPS

I. Delinquency management:

Depending upon severity of each case – Customer Call for servicing Interest.
Email communication to Branch & customer
Personal Visit to Customer / Joint Visit with Credit Manager;
Rigorous follow-up

J. Complaints : CRM / MD / PNO / CRO:

Analyze complaint
Seek resolution post discussing with Customer

Skills : 1. Interpersonal Skills
2. Coordination with multiple teams & multiple activities
3. Ability to work under pressure.

HDFC Bank