Ayuda Solutions Hiring for MIS & WFM Analyst Job at Rānchī

Job Responsibilities:

• Responsible for Daily MIS reporting & dashboards
• Excellent Verbal & written communication skills
• Professional in Microsoft Office(Excel, Power point, MS Access, Word)
• Professional in Excel Macros
• Preparing Roster & Scheduling
• Experience in Manpower Planning
• Knowledge of Attrition, Shrinkage ,BPO KPIs & KRAs

Eligibility Criteria:

• Minimum education required is Graduation
• Should have 2 years of documented experience as MIS/WFM in BPO
• Good PC Skills ,especially MS Excel
• Good communication and leadership skills
• Organization & Management Skills
• Decision – Making Skills
• Qualities of a good leader include integrity, accountability, empathy, humility, resilience, vision, influence, and positivity