Sparsh Innovators Pvt Ltd Hiring for Customer Relationship Executive Job at Rānchī

Company Profile

We are a technology and innovation company delivering technology solutions to thousands of users across industries for almost two decades in India as well as overseas. Our team of experts delivers unmatched experience in sales, support & services. With a strong research & development division and industry leading technology partnerships, Sparsh strives to deliver innovation & excellence in making life simple & happy for our customers. Along with that we also have our own software development team developing software for the new millennium on the latest technologies.

Website: https://sparshinnovators.com/

Job brief

We are looking for a Customer Relationship Executive to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities

Understand customer needs and develop plans to address them

Identify key staff in client companies to cultivate profitable relationships

Resolve customer complaints quickly and effectively

Forward upselling and cross-selling opportunities to the sales team

Promote high-quality sales, supply and customer service processes

Aim to preserve customers and renew contracts

Approach potential customers to establish relationships

Gain solid knowledge of competitors

Build relationships with key employees among customers

Create plans to address clients’ business needs

Advise clients on creating profitable processes

Schedule regular meetings for Sales Team with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Study competition to find new ways to retain customers

Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements and skills

Proven experience as a Client Relationship Manager

Knowledge of customer relationship management (CRM) practices

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

BCom/BBA or Masters in Business Administration or similar field

Job Types: Full-time, Regular / Permanent

Salary: ₹180,000.00 – ₹240,000.00 per year

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Bachelor’s (Required)

Experience:

• total work: 3 years (Required)
• Customer relationship Management: 1 year (Required)

Language:

• English (Preferred)